Return Policy
There are certain circumstances in which we will accommodate returns. Buyers have two business days from the date of delivery to inspect the artwork and contact our Online Sales team to request a Return Authorization for a gallery credit.
When contacting us to initiate a return, Please email orders@davidzwirner.com and:
- Use the subject line “Return Authorization,”
- Refer to the order number, artist’s name, and name of the Artwork in your email.
- Include the reason for return and images of the Artwork condition, if applicable
Once we review your return request, our Online Sales team will be in touch during regular business hours to help you with your concern.
Each returned Artwork must be received in the same condition it was in when shipped. Please note that you will be responsible for professional art packing and shipping the Artwork back to the gallery. The value of any damages assessed when the Artwork is delivered back to the gallery will also be deducted from the total amount refunded, up to 100% if the Artwork can no longer be sold.
International clients, please note that unfortunately import duties and value-added taxes (VAT) cannot be recovered if you return a shipped Artwork.
If you decide to proceed, you must respond to our Online Sales team within two (2) business days. The cost of insured return shipping and a 10% restocking fee will be deducted from the gallery credit. Please note the cost of shipping the Artwork to you is non-refundable.
David Zwirner cannot accommodate any requests to return an Artwork or any reports of issues with an Artwork sent to us by the customer later than two business days after the Artwork has been delivered.